COVID-19 (Patients)

In the current climate of the COVID-19 pandemic, Global Diagnostics is continuing to provide optimal quality diagnostic imaging and patient care to our valued communities.  As a healthcare provider, we are very much committed to quality care, compassion, and service.   

In these unprecedented times, Global Diagnostics is very much ready to play our part in supporting our patients, doctors, and staff (our communities). Our responsibility to service our patients in a safe environment is always our primary focus. We would like to reassure all patients entering our waiting rooms for imaging, that we have taken extra and all necessary precautions to protect against COVID-19 within clinics.  

Global Diagnostics is committed to ensuring our policies and procedures with respect to COVID-19 are in line with the latest government and health organisation regulations and guidelines.  

We thank you for your understanding and co-operation in this matter.

Prior to your Appointment
Please follow the instructions below, if you have:
  1. Returned from and travel in the last 14 days (international or interstate) -OR-
  2. Been on a Cruise Ship in the last 14 days
  3. Have been in contact with:
    • Someone diagnosed with or suspected of having coronavirus, in the 14 days before getting sick. -OR-
    • Have symptoms such as:
      • Fever / high temperature / chills – OR -
      • Flu-like symptoms such as coughing,
      • sore throat & fatigue,
      • pneumonia – OR - Shortness of breath
You may be potentially jeopardising the health of low immunity patients suffering from chronic illness by entering our rooms.
GDA is also encouraging patients to attend appointments by themselves, where possible. Exceptions will be:      
  • Underage patients can have a single family member attend
  • Where a patient is having a procedure and needs a driver/helper
  • A patient who needs the help of a carer to attend
  • Obstetric patients can bring one family members
Electronic Referrals

Global Diagnostics is encouraging referrers and patients to send their referral paperwork electronically. This helps to keep our staff from unnecessary handling of items. 

Fax: (08) 9726 6926


Web Form: website appointment form

Are your waiting areas safe to enter to attend my appointment?

We are taking extra precautions to minimise infection within our clinics and are ensuring our waiting areas are regularly disinfected. We have an ample supply of hand sanitiser for both staff and patient use. You can be assured that every hygiene measure is taken to ensure the safety of patients in our clinics. We are practising social distancing in all of our waiting rooms.

Should I cancel or reschedule my appointment?

No, you do not need to cancel your appointment. We are committed to providing radiology services within our communities. Please call one of our clinics or make contact via our website. You can be assured that servicing our patients in a safe environment is always our primary focus. Our friendly staff will ask you a series of questions over the phone to establish your individual situation concerning COVID-19.  

A list of Global Diagnostics locations can be found here: Global Diagnostics Locations

What do I do if I think I have COVID-19?

Please click here to be taken to the Australian Government healthdirect website symptom checker tool. Alternatively, you should call the Coronavirus Health Information Line 1800 020 080. 

What if I have flu-like symptoms / been exposed to someone with COVID-19?

Please speak with your doctor if you are experiencing flu-like symptoms or if you believe you have been exposed to someone with COVID-19. Your doctor is best placed to assist you with the appropriate course of action at this time.  

What is a COVID Clinic?

COVID Clinics are being established by your local public health service. Click here for current information including locations. These are places where anyone who suspects they may have COVID-19 will be assessed and tested.  

What is the difference between COVID-19 and Coronavirus?

Coronaviruses are a large family of infectious viruses. COVID-19 is a new strain of Coronavirus. All Global Diagnostics communications referring to ‘Coronavirus’ are specifically relating to the COVID-19 strain.

Who do I contact if I would like more information about COVID-19?

If you would like more information on COVID-19, please call the Department of Health on 1300 651 160 or visit   

Who is considered high risk of having COVID-19?

The current Government guidelines are:

  1. If you have been overseas within the last 14 days, or 
  2. If you have been in close contact with someone known to have had COVID-19 

If your doctor considers you are at high risk to have contracted COVID-19 then Global Diagnostics recommends you attend a hospital COVID clinic. Please be sure to call the clinic before you attend 1800 020 080.

Will my appointment and results be impacted in any way due to the pandemic?

No, at this stage we are offering the same high-quality radiology services to all patients not considered high-risk of having COVID-19. Our staff and doctors are working to maintain a high level of service to our communities. 

GDA is encouraging patients to attend appointments by themselves, where possible. Exceptions will be:      

  • Where the patient is underage a single family member should attend with them
  • Where a patient is having a procedure and needs a driver/help
  • Where a patient needs the help of a carer to attend
  • Obstetric patients can bring two family members with them.
What if my question hasn't been answered?
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Appointment Visitor Restrictions at South West Health Campus

Due to COVID-19, St John of God Bunbury Hospital continue to restrict visitors into the hospital to protect patients, caregivers and visitors alike. This includes appointments at Global Diagnostics radiology clinic at South West Health Campus.

What this means is you are only allowed one support person during your appointment, and visitors under the age of 16 are not permitted. This includes children that are not the patient (ie. Siblings, grandchildren etc.). Thank you for your understanding.